Experts Offer Tips for Coping Emotionally After Traumatic Events

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By KIANNA GARDNER
Cronkite News

PHOENIX — Those impacted – directly or indirectly – by traumatic events such as the recent Las Vegas shooting can experience changes in their mental health for days, weeks and even years after the fact.

Everyone experiences tragedy a little differently and will have varying symptoms and coping methods, mental health experts said. Continue reading

5 Ways to Get Ready for Customer Service Week

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Each year companies around the country renew their commitment to delivering great customer service during the national celebration of Customer Service Week.

Customer Service Week was established by the International Customer Service Association (ICSA) in 1984 and proclaimed a national event by the U.S. Congress in 1992. National Customer Service Week is celebrated annually during the first full business week of October each year.

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Examining College Readiness in Arizona

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Helios Foundation
(Reprinted with permission)

As Arizona strives to remain competitive in today’s global economy, it’s important for all of us to understand the barriers – at home, in school and in the community – that prevent students from graduating on time and from pursuing, persisting, and completing a post-secondary education.   Continue reading

New Paid Sick Leave Law: What Employers Need to Know Now

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By Bobbie Fox
Associate General Counsel
CopperPoint Insurance Companies

The Fair Wages and Healthy Families Act, widely known throughout Arizona as Proposition 206, was approved in the November 2016 election. Fifty-nine percent of voters elected to raise the minimum wage to $10 on January 1, 2017, and then incrementally, to $12 by 2020. Continue reading

Deciphering Cyber Security for Small Business

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By Dave Schroeder
IT Security Manager
CopperPoint Insurance Companies

It’s a startling new reality. Cyber security attacks, which cause billions of dollars in losses every year, are on the rise. With more sophisticated, professional hackers aiming to disrupt a global brand, country or even an individual consumer shopping at their favorite store, shipping a package or doing their online banking, no one is immune.

Although medical records are today’s main cyber security commodity due to the vast Continue reading

Safety Plans are Smart Business

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By Scott Hullinger
Director of Loss Control & Risk Management
CopperPoint Insurance Companies

If a disaster strikes your company, affects your employees and impacts the bottom line, will you be prepared?

Although workplace disasters are usually few and far between, they can range from minor to catastrophic, oftentimes with significant consequences. Today, some of the most common workplace disasters include:

  • Smoke or fire
  • Flood
  • Electrical outage
  • Hazardous materials exposure
  • Earthquakes or other natural disasters
  • Workplace violence

Employers would be wise to be prepared for these types of disasters by having a written safety plan in place. Safety plans, also known as disaster recovery plans or emergency Continue reading

The Art of Ergonomics

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By Carl Hamilton
Loss Control and Risk Supervisor
CopperPoint

According to the Bureau of Labor Statistics (BLS), one-third of all employee injury and illness cases are musculoskeletal disorders (MSDs) that occur in the workplace. These injuries add up to the most frequently reported causes of lost or restricted work time.

MSDs commonly affect the muscles, nerves, ligaments, and tendons due to poor posture Continue reading

Workers Compensation and the Non-traditional Work Force

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Mark Kendall photo

By Mark Kendall
Legal Services Manager
CopperPoint Mutual
In recent years, there has been a significant increase in the number of employees working outside of the traditional work place – 9 a.m. to 5 p.m. at an established work premises. Today, millions of U.S. workers perform at least a portion of their work duties outside of the office. Continue reading