5 Ways to Get Ready for Customer Service Week

Each year companies around the country renew their commitment to delivering great customer service during the national celebration of Customer Service Week.

Customer Service Week was established by the International Customer Service Association (ICSA) in 1984 and proclaimed a national event by the U.S. Congress in 1992. National Customer Service Week is celebrated annually during the first full business week of October each year.

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New Paid Sick Leave Law: What Employers Need to Know Now

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By Bobbie Fox
Associate General Counsel
CopperPoint Insurance Companies

The Fair Wages and Healthy Families Act, widely known throughout Arizona as Proposition 206, was approved in the November 2016 election. Fifty-nine percent of voters elected to raise the minimum wage to $10 on January 1, 2017, and then incrementally, to $12 by 2020. Continue reading

4 Top Tips for Making Business Sense of ‘Summer Dress’

Does “business casual dress” take on a new meaning at your office during the hot Arizona summers? For many employers, the answer is probably yes.

Summer can be an unusually confusing time for employers and employees to interpret a business casual dress code. As temperatures rise and employees look for ways to stay cool, workplace attire often relaxes. However, beating the heat shouldn’t come at the cost of a professional workplace appearance. Continue reading