How Home Makeovers are like Building a Learning & Development Department

By Anna Cale
Senior Learning Development Consultant
CopperPoint Insurance Companies

I’m a home improvement television junkie. It’s my go-to happy place, especially after a long day when I need to de-stress. I love watching all the home makeover shows and seeing the clever and inspired designs. Usually an entire house is completely made over, not just one or two rooms. Continue reading

5 Ways to Get Ready for Customer Service Week

Each year companies around the country renew their commitment to delivering great customer service during the national celebration of Customer Service Week.

Customer Service Week was established by the International Customer Service Association (ICSA) in 1984 and proclaimed a national event by the U.S. Congress in 1992. National Customer Service Week is celebrated annually during the first full business week of October each year.

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